Last updated: October 7, 2026
This policy explains what Robert Conklin, doing business as CourtFlow (“CourtFlow,” “we”) collects through courtflowconnect.com and the CourtFlow Events WordPress plugin, why, and who helps us process it. We collect as little as we can to run the service. We don’t sell your information, and we don’t use it for advertising.
Checkout and billing are handled by Stripe. Stripe collects your card details and billing information directly; we never see or store your full card number. Stripe tells us your customer and subscription IDs, which plan you’re on, and whether your subscription is in trial, active, past due, or cancelled. Stripe’s use of your information is covered by the Stripe Privacy Policy.
Like any website, our servers see your IP address and browser details when you visit. We use IP addresses briefly to limit abusive traffic. Our pages load fonts from Google Fonts, so Google also receives your IP address when you visit.
The CourtFlow Events plugin runs on your WordPress site. It contacts courtflowconnect.com only to check your license and look for updates. Those requests contain:
WordPress also includes your WordPress version and site address in the standard identification header on every request it makes. We store the site address on your license record (see above) and use the rest only to answer the request.
Your CourtReserve API username and password are stored only in your own WordPress database. They are never sent to CourtFlow’s servers. The plugin sends them straight from your site to CourtReserve to fetch your events. Event information from CourtReserve also goes straight to your site and doesn’t pass through us.
We may also share information if the law requires it, to protect our rights or our users’ safety, or with a buyer if CourtFlow is sold (in which case this policy would still apply to your information).
We keep your account and license records while you have an account. After your subscription ends we keep billing and account records for as long as we need them for tax, accounting, and legal reasons, then delete them. You can ask us to delete your account sooner; we’ll delete what we’re not required to keep. Stripe and Google keep data under their own policies.
You can ask us for a copy of your information, to correct it, or to delete it, by emailing support@courtflowconnect.com. Depending on where you live (for example California or the EU/UK), you may have further rights, and we’ll honor them. You can block or delete analytics cookies in your browser at any time; the site still works without them.
CourtFlow is a business tool for clubs. It isn’t meant for children under 16, and we don’t knowingly collect their information.
If we change this policy, we’ll update the date at the top. If a change is significant, we’ll email account holders before it takes effect.
Questions or requests: support@courtflowconnect.com.
